CRM Module Overview
Sales Force Automation:- Includes features such as Lead Tracking & Assignment, Lead Routing, Opportunity Management, Quote Generation, Team Selling, Commissions Management, Forecast and Order Management.
- Online Lead Forms, Automatic Campaign Tracking & Analysis, Lead Source Management, Email Campaign Management, Campaign Marketing, etc.
- Includes Case Management, Case Capture from Web Site, Auto Escalation, Case Tracking, etc.
- CRM module in NetSuite streamlines all activities of customer touch points—from contact to contract, from cash-to-care—are streamlined. This highly integrated set up allows marketing team to create and deliver the most effective marketing campaigns, sales team to focus on selling and your service team to offer focussed customer support.
- Automated Lead Processing and Territory Management: Net Suite’s Sales force automation (SFA) capabilities helps to manage leads and prospects from the first capture to the close of sale. Leads can be captured automatically from your Web site via online forms, imported from purchased lists, or entered manually.
